At Aaragon, with our strong understanding of digitization, publishing standards and Word Processing formats, in conjunction with our ability to accurately and quickly process and convert massive amounts of content, have supported information providers and publishers with many advantages thereby leveraging their businesses.

Through the combination of technology and cost benefits of our location, we at Aaragon have developed enduring outsourcing relationships with our clients that are ever increasing in scope & numbers. With our expertise in conversion combined with real-time project tracking and work flow management systems can rapidly, accurately and cost effectively convert massive amounts of content. This enables our clients to be the first in market, giving them an important competitive advantage. Doing this in the lowest possible cost further improves their bottom lines.

Management
Infrastructure
Trained Staff
Seamless Processes
Hands-on training

 

Management

The management is young, dynamic and ready-to-go to the top of the ITES business. Its accessibility & adaptability will ensure that you get the best of services keeping in mind your time schedules.

Harsh Shodhan, C.E.O & M.D (ceo@aaragonbpo.com)

Harsh aged 32, is the young and dynamic promoter of Aaragon. Coming from a manufacturing business background, Harsh started his career in managing the family's packaging and chemicals businesses. Harsh always had a penchant for the service industry and found the BPO business as an upcoming sunrise industry where he can add value to the already available services.

Thus Aaragon was born in August of 2004. Today due to his efforts and services Aaragon has more than 100 operators working with prestigious international projects in their kitty. Harsh, who is an excellent orator, writter and a natural leader, loves to manage people, has strong and powerfull HR skills which is a boon to the BPO industry.

Harsh is married since past 8 years and has six year old daughter.

Infrastructure

Spread over 3600 sq. ft. our centre can seat more than 300 operators a day, making the centre in operation 24 X 7. Well connected with the main highways of the city and within 10 km of the International and National Airports, our centre is easily accessible.

Equipped with the latest in computers , servers and hardware our machines ensure that the your data is processed, transferred and is correctly and securely stored, protected at all times.

A dedicated high speed internet connectivity of 1 Mbps ensures that data can be uploaded or downloaded at all times and other means of communication ensure that the company is never out of touch with you.

Trained Staff

The backbone of any BPO is the people who are actually working on hands at the work stations. They are responsible for bringing in the required levels of accuracy, efficiency and effectiveness. We are proud to boast of a great work force behind our organization.

With our HR policies firmly in place, criteria of selection is based on various levels of approval such as pre-interview selection, face to face interviews, group discussions, testing on-the-spot and a trial period.

On passing all our stringent requirements, the candidate is put under training. On due completion of training, successful candidates are put on live projects. Those unsuccessful are further trained, tested and on due passing are they allowed to work on live projects.

Constantly observing and managing the operators are our carefully selected and trained supervisors who not only impart on-hands training, query solving but also take appropriate and necessary action as and when required.

Our open door policies ensures that the management is always approcahble by the operators for any problem shooting. It is our friendly HR policies that we face the lowest rates of attrition anywhere in the BPO industry!

Seamless Processes

To the core of Aaragon's delivery model is quality, speed and unfailing commitment. All the processes, systems, technology revolve around achieving consistent quality within astounding turnaround times.

Using the exhaustive knowledgebase of a well-qualified team, successfully functioning over the past several years, we have developed robust workflow systems using state-of-the-art technologies that help deliver unfailingly to whatever it commits. These indigenous methodologies are continuously improved by putting extensive project learning back into the systems, helping future project teams to customize processes to further improve quality and delivery schedules.

Backup systems in terms of data, resources, and fallback measures have been put in place by Aaragon for dealing with situations arising out of uncontrollable reasons.

With its proven history, Aaragon has gained a reputation for reliability and consistency leading to long-term relationships with its clientele. Aaragon as of today continues to deliver with the same enthusiasm and diligence to its clients.

Hands-on training

Training is imparted to everyone at Aaragon irrespective of position or job profile. Consultants are regularly appointed to hire the core management team, keeping them updated with latest technologies and developments. Every supervisor and operator is imparted with necessary training from the time they join, during a project change as well as throughout the project, to ensure that they keep performing with high output levels.

Our training and development team is constantly in track with the latest conversion methods and technologies ensuring that Aaragon is constantly kept upbeat.